Maui Waui App Privacy Policy
This privacy policy explains how information is handled in the Maui Waui Festival app. The app helps festival-goers view festival information, plan their weekend, receive operational updates, and, where approved, manage artist or trader profile content.
Who This Policy Covers
This policy applies to people using the Maui Waui Festival mobile app. It covers public users, festival staff, artists, traders, and approved content editors who use the app's restricted admin or portal tools.
Information We Collect
The app may collect or store the following information:
- Anonymous app analytics, such as screens viewed, saved acts, feature use, performance timings, timestamps, and an anonymous device ID.
- Short-lived device presence pings so the festival team can see approximate live app usage and load.
- Push notification tokens used to send festival alerts and saved-set reminder notifications.
- Feedback submitted after the event, including ratings, favourite acts, and free-text comments.
- Allowlisted sign-in information for staff, artists, and traders, including email address, session token, role, and permissions.
- Artist and trader profile content added by approved users, such as profile text, menu lines, tags, links, photos, and moderation status.
- Moderation records showing what approved moderators removed, when, and why.
How We Use Information
We use this information to:
- Provide the festival schedule, artist, trader, area, live update, and saved-plan features.
- Send important operational notifications and optional set reminders.
- Understand app usage, capacity, reliability, and performance.
- Improve future festival apps, event planning, and client demonstrations.
- Allow approved staff, artists, and traders to sign in and manage authorised content.
- Review and moderate user-submitted artist and trader profile content.
- Collect post-event feedback.
What We Do Not Do
- We do not sell personal information.
- We do not use app data for third-party advertising tracking.
- We do not collect precise location data.
- We do not use Face ID or biometric data on our servers. If biometric confirmation is used, it is handled locally by the device.
Legal Basis And Consent
Where required, we rely on consent, legitimate interests, or contract/permitted event operations to process app information. For example, analytics and operational metrics help us run and improve the app, while approved portal accounts are needed to provide artist, trader, and admin features.
Storage And Security
Some information is stored locally on your device so the app can keep working with poor signal. Server-side data is stored using Cloudflare services. We use role-based access checks for restricted features and keep admin, artist, and trader tools behind allowlisted sign-in.
Data Retention
Local app data remains on your device until you remove the app or clear its storage. Server-side operational data is kept only for as long as needed for festival operations, analytics, feedback, moderation, and future planning, unless a longer retention period is required for legal or operational reasons.
Your Choices
- You can disable push notifications in your device settings.
- You can remove saved-plan data by clearing the app's local storage or uninstalling the app.
- You can choose not to submit post-event feedback.
- Approved portal users can ask for profile content to be corrected or removed.
Children
The app is intended as an event companion. It is not designed to collect information from children directly. Families and guardians should supervise app use by children at the festival.
Contact
For privacy questions, support requests, or data requests, contact the festival team through https://www.mauiwauievents.co.uk/contact.
Changes To This Policy
We may update this policy if the app changes or if legal, operational, or store requirements change. The latest version will be made available at the privacy policy URL used in the app store listings.